Change Sky Go account on MacOS

March 31, 2018 - 2 minute read

I recently showed someone the newest SkyGo application as they were thinking about getting Sky installed and they were interested in how it worked. I used my account on their laptop and then discovered when I tried to sign out again that there was no way to sign out!! Ridiculous, I must be missing something I thought, but no they have done this on purpose it seems.

[rant]It’s stuff like this that made me cancel my account. Having even more adverts thrown at me when I watch any programme is really annoying too, I do not pay Sky to watch adverts.[/rant]

Anyway here is how I managed to ‘sign out’. You basically have to delete the app and config left lying around.

Delete the Sky Go application

The application is stored in the User level Applications directory, not the main system wide Applications directory.

  1. Open the Sky Go Application
  2. Right click on the Sky Go app in the Dock and choose “Show in finder”
  3. Right click on the Sky Go app in the Finder window and click on “Move to trash”

Delete the Sky Go application saved state

  1. Open the Finder application.
  2. Press and hold ‘Alt’ on the keyboard and then click on “Go” in the Finder menu. You should then see “Library” as an option in the list of locations
  3. Click on “Library” to open that directory
  4. Scroll through the list or use the search feature to find a folder called “Saved Application State” and inside of that you should find another directory with a name containing “skygoplayer” which you should then right click and “Move to trash”

Delete the Sky Go application config

  1. Press “cmd” + up arrow to go up one level to the “Library” folder (or see above)
  2. Scroll through the list or use the search feature to find a folder called “Application Support” and inside of that you should find another directory with a name containing “Sky Go Player” which you should then right click and “Move to trash”. There may be more than one, I deleted everything that was Sky related as I will only be using this new app going forward.

Delete the config that’s left behind

  1. Press “cmd” + up arrow to go up one level to the “Library” folder (or see above)
  2. Scroll through the list or use the search feature to find a folder called “Cisco” and inside of that you should find another directory called “Video Guard Player” which you should then right click and “Move to trash”

Empty the trash

You should empty the trash to get rid of all the content we just removed.

  1. Go to the trash can icon in the dock and right-click “Empty trash”

Re-install the Sky Go application

  1. Now install Sky Go again and you should be able to sign in again once you click on a programme to watch.

Hope that helps some of you.

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